---
title: Contact Support
description: Contact Jamdesk support for build failures, billing questions, or account issues. Includes expected response times and what to include.
---

Contact Jamdesk support for help with builds, billing, or account issues.

## Email Support

For all support inquiries:

**support@jamdesk.com**

### Response Times

| Plan | Response Time |
|------|---------------|
| Trial | Within 48 hours |
| Pro | Within 24 hours |

Support is available Monday–Friday, 9am–6pm EST.

## Live Chat

You can also chat with us using the chat widget in the bottom right corner of any docs page.

## What to Include

Help us help you faster by including:

```text
Account email:
Project name or ID (found in URL):
Description of the issue:
Steps to reproduce (if applicable):
Error messages or screenshots:
What you've already tried:
```

## Common Topics

Before contacting support, check if your question is answered:

<Columns cols={2}>
  <Card title="FAQ" icon="circle-question" href="/help/faq">
    Frequently asked questions
  </Card>
  <Card title="Troubleshooting" icon="wrench" href="/help/troubleshooting/build-failures">
    Common issues and solutions
  </Card>
  <Card title="Build Errors" icon="circle-exclamation" href="/help/troubleshooting/error-reference">
    Error code reference
  </Card>
  <Card title="Billing" icon="credit-card" href="/help/billing/plans">
    Plans and pricing
  </Card>
</Columns>

## Feature Requests

Have an idea for Jamdesk?

Email us at **feedback@jamdesk.com** with:

- Description of the feature
- Why it would help you
- How you'd use it

We read every request and prioritize based on community demand.

## Bug Reports

Found a bug? Email **support@jamdesk.com** with:

- What you expected to happen
- What actually happened
- Steps to reproduce
- Browser and OS version
- Screenshots if possible

## Enterprise Inquiries

For enterprise plans, custom contracts, or volume pricing:

**enterprise@jamdesk.com**

## Security Issues

Report security vulnerabilities to:

**security@jamdesk.com**

See our [Security page](/help/support/security) for our responsible disclosure policy.

## Status Page

Check service status and subscribe to updates:

[status.jamdesk.com](https://status.jamdesk.com)

## Related Articles

<Columns cols={2}>
  <Card title="Security" icon="shield-check" href="/help/support/security">
    Responsible disclosure policy
  </Card>
  <Card title="FAQ" icon="circle-question" href="/help/faq">
    Common questions and answers
  </Card>
</Columns>