---
title: Analytics Issues
description: Diagnose missing or delayed analytics data. Common causes include ad blockers, propagation delays after first deploy, and data retention limits.
---

No data? Unexpected numbers? Most analytics issues come from ad blockers, propagation delays, or data retention limits.

## No Data Showing

### Recently deployed

Analytics take a few hours to populate after your first deployment. Check back later.

### Ad blockers

Some ad blockers prevent analytics from loading. Test with blockers disabled.

### Do Not Track

Users with Do Not Track enabled won't be tracked. This is by design.

## Data Seems Wrong

### Page views too low

Possible causes:
- Ad blockers on visitor browsers
- Cached pages not triggering analytics
- Recent deployment (data still populating)

### Page views too high

Possible causes:
- Bot traffic (we filter most, but some gets through)
- Your own visits while testing
- Refreshing pages during development

<Tip>
Use incognito mode when testing to avoid skewing your analytics.
</Tip>

## Search Analytics Empty

### Search not being used

Check if visitors are actually using search. The search box needs to be prominent and functional.

### Recent deployment

Search analytics take time to populate. Wait 24-48 hours after deployment.

### Indexing issues

If search returns poor results, visitors may give up. Check your content is indexing correctly by testing searches.

## Missing Pages in Reports

### Page not deployed

Verify the page exists in your live documentation.

### No traffic

Pages with zero views won't appear in reports.

### Data retention

| Plan | Retention |
|------|-----------|
| Trial | 7 days |
| Pro | 90 days |

Older data is automatically removed.

## Geographic Data Issues

### Location shows "Unknown"

Some visitors use VPNs or have location disabled. This is normal.

### Wrong locations

We use IP geolocation which is occasionally inaccurate. Large discrepancies may indicate VPN usage.

## Exporting Data

To export analytics:

1. Go to **Analytics**
2. Select your date range
3. Click **Export**
4. Choose CSV or JSON format

## Real-Time Analytics

Jamdesk doesn't provide real-time analytics. Data updates every few hours.

For real-time needs, consider integrating a third-party analytics tool alongside Jamdesk.

## Still Having Issues?

<Card title="Contact Support" icon="headset" href="/help/support/contact">
  Include your project ID and the specific metrics affected
</Card>

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