---
title: Billing Issues
description: Fix failed payments, missing invoices, and subscription issues. Includes card update steps and refund requests.
---

Troubleshoot billing problems such as failed payments or missing invoices.

## Payment Failed

<Steps>
  <Step title="Check your card">
    Verify your card hasn't expired and has sufficient funds.
  </Step>
  <Step title="Update payment method">
    Go to **Settings** → **Billing** → **Manage Subscription** to update your card.
  </Step>
  <Step title="Retry payment">
    After updating, we'll automatically retry the charge.
  </Step>
</Steps>

### Common failure reasons

| Reason | Solution |
|--------|----------|
| Card expired | Update to a new card |
| Insufficient funds | Add funds or use different card |
| Card declined | Contact your bank or use different card |
| Invalid card number | Re-enter card details carefully |

## Can't Update Payment Method

If the billing portal won't load:

1. Try a different browser
2. Disable ad blockers
3. Clear cookies for jamdesk.com
4. Contact support if it persists

## Subscription Shows "Past Due"

Your subscription is past due when payment fails multiple times.

**To resolve:**
1. Update your payment method
2. Go to **Settings** → **Billing**
3. Click **Pay Now** to settle the balance

Your projects may be limited until payment is resolved.

## Unexpected Charges

Review your charges:

1. Go to **Settings** → **Billing** → **View Invoices**
2. Check each line item

Common causes of unexpected charges:
- Additional project slots
- Prorated charges from mid-cycle changes
- Annual renewal after monthly trial

## Refund Requests

We offer refunds within 30 days of your first payment.

<Card title="Contact Support" icon="headset" href="/help/support/contact">
  Include your account email and reason for refund
</Card>

## Cancellation Issues

### Can't find cancel button

1. Go to **Settings** → **Billing**
2. Click **Manage Subscription**
3. Select **Cancel Subscription** in the portal

### Cancellation not processing

If cancellation seems stuck:
1. Refresh the page
2. Check your email for confirmation
3. Contact support if not resolved in 24 hours

## Invoice Issues

### Missing invoice

Invoices are sent to your account email. Check spam folders.

To download invoices:
1. Go to **Settings** → **Billing**
2. Click **View Invoices**
3. Download the PDF

### Wrong billing details

Update your billing information:
1. Go to **Settings** → **Billing**
2. Click **Manage Subscription**
3. Update your billing address

## Tax Questions

Jamdesk charges applicable taxes based on your location. For tax exemptions or questions:

<Card title="Contact Support" icon="headset" href="/help/support/contact">
  Provide your tax exemption documentation
</Card>

## Related Articles

<Columns cols={2}>
  <Card title="Error Reference" icon="book" href="/help/troubleshooting/error-reference">
    Full error code list
  </Card>
  <Card title="Contact Support" icon="headset" href="/help/support/contact">
    Escalate unresolved issues
  </Card>
</Columns>