---
title: Login Issues
description: Fix Jamdesk sign-in problems including forgotten passwords, unrecognized emails, OAuth errors, cached sessions, and account lockouts.
---

Can't sign in to the Jamdesk dashboard? Find your situation below.

## Forgot Password

<Steps>
  <Step title="Go to login page">
    Visit [dashboard.jamdesk.com](https://dashboard.jamdesk.com).
  </Step>
  <Step title="Click Forgot Password">
    Select the **Forgot password?** link.
  </Step>
  <Step title="Enter your email">
    Enter the email address for your account.
  </Step>
  <Step title="Check your inbox">
    Click the reset link in the email we send.
  </Step>
</Steps>

<Note>
Reset links expire after 1 hour. Request a new one if yours has expired.
</Note>

## Email Not Recognized

If you see "No account found":

- Check for typos in your email address
- Try other email addresses you might have used
- You may have signed up with Google or GitHub instead

## OAuth Login Issues

### Google Login Not Working

1. Clear your browser cookies
2. Try a different browser
3. Disable browser extensions temporarily
4. Check that third-party cookies are allowed

### GitHub Login Not Working

1. Verify you're logged into GitHub
2. Check that Jamdesk is authorized in GitHub settings
3. Revoke and re-authorize if needed

## Account Locked

After multiple failed login attempts, accounts are temporarily locked.

- Wait 15 minutes before trying again
- Use the password reset option
- Contact support if the issue persists

## Two-Factor Authentication

If you have 2FA enabled and can't access your authenticator:

1. Try your backup codes
2. Contact support with proof of account ownership

## Browser Issues

Try these steps:

1. **Clear cache and cookies** for jamdesk.com
2. **Disable extensions** that might interfere
3. **Try incognito/private mode**
4. **Use a different browser**

## Still Can't Sign In?

<Card title="Contact Support" icon="headset" href="/help/support/contact">
  Include your email address and a description of the issue
</Card>

## Related Articles

<Columns cols={2}>
  <Card title="Error Reference" icon="book" href="/help/troubleshooting/error-reference">
    Full error code list
  </Card>
  <Card title="Contact Support" icon="headset" href="/help/support/contact">
    Escalate unresolved issues
  </Card>
</Columns>