---
title: Slack Issues
description: Fix missing Slack notifications, duplicates, and webhook errors. Check webhook config, test the connection, or reconnect from scratch.
---

Slack notifications require a valid incoming webhook. If notifications stop arriving, check the webhook configuration below.

## Notifications Not Appearing

<Steps>
  <Step title="Check the webhook">
    1. Go to **Settings** → **Integrations**
    2. Verify Slack shows as connected
    3. Click **Send Test** to test the connection
  </Step>
  <Step title="Verify the channel">
    The Slack channel may have been deleted or renamed. Create a new webhook if needed.
  </Step>
  <Step title="Check notification settings">
    Verify you've enabled the notification types you want (build started, succeeded, failed).
  </Step>
</Steps>

## Webhook Errors

### "Invalid webhook URL"

The URL format is incorrect or the webhook was deleted.

**Fix:**
1. Create a new webhook in Slack
2. Copy the full URL including `https://`
3. Update the webhook in Jamdesk

### "Channel not found"

The target channel no longer exists.

**Fix:**
1. Create a new webhook pointing to an existing channel
2. Update the webhook URL in Jamdesk

### "Posting to channel failed"

The webhook may have been revoked or the bot was removed.

**Fix:**
1. Check Slack workspace settings for Jamdesk
2. Re-create the webhook if needed

## Duplicate Notifications

You may have multiple webhooks configured:

1. Go to **Settings** → **Integrations**
2. Remove duplicate Slack connections
3. Keep only one webhook per channel

## Delayed Notifications

Notifications typically arrive within seconds. Delays may be caused by:

- Slack service issues (check [Slack Status](https://status.slack.com))
- Network congestion
- Large build queues

## Reconnecting Slack

To reset your Slack integration:

<Steps>
  <Step title="Disconnect">
    In Jamdesk, go to **Settings** → **Integrations** → **Disconnect Slack**
  </Step>
  <Step title="Create new webhook">
    In Slack, create a fresh incoming webhook for your channel
  </Step>
  <Step title="Reconnect">
    Add the new webhook URL in Jamdesk
  </Step>
  <Step title="Test">
    Click **Send Test** to verify it works
  </Step>
</Steps>

## Notification Format Issues

If messages appear malformed:

- Ensure you're using Incoming Webhooks (not Slack API)
- Check that your Slack workspace allows external webhooks

## Still Having Issues?

<Card title="Contact Support" icon="headset" href="/help/support/contact">
  Include your webhook URL (first few characters only) and error messages
</Card>

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