---
title: Support & Chat Providers
description: >-
  Add an Intercom or Front Chat live-chat widget to your documentation site
  with a docs.json block.
---

> **For AI agents:** the complete documentation index is at [llms.txt](/docs/llms.txt). Append `.md` to any page URL for its markdown version.

Jamdesk can load a live-chat widget on every page of your documentation site. Add the provider's block under `integrations` in `docs.json`, and Jamdesk injects the widget script for you.

<Info>
Each value is checked against a strict format before Jamdesk will load the widget. A value in the wrong format is silently skipped and never rendered — no error page, no broken script tag.
</Info>

## Configure from the Dashboard

The fastest way to set either of these up: **Dashboard → Integrations**. Pick the provider's card, paste its ID, and Jamdesk commits the `docs.json` block for you and triggers a rebuild (GitHub-connected projects only). The sections below are for editing `docs.json` directly, or for CLI-only projects.

## Intercom

**Format:** App ID is 6-16 letters or numbers.

<Info>
Find your App ID at **Settings → Installation → Web** in Intercom — it's your workspace ID.
</Info>

```json docs.json
{
  "integrations": {
    "intercom": {
      "appId": "abc12345"
    }
  }
}
```

## Front Chat

**Format:** Chat ID is 8-64 lowercase hex characters (`0-9`, `a-f`).

```json docs.json
{
  "integrations": {
    "frontchat": {
      "snippetId": "3f8a2e1c9b6d4a7f"
    }
  }
}
```

## Consent Gating

Both widgets respect `integrations.cookies`. When it's set, the chat script doesn't load until your consent banner records approval — see [Cookie Consent](/integrations/cookie-consent) for the full setup. Without it, the widget loads for every visitor on page load.

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