Support & Chat Providers
Add Intercom or Front Chat to your Jamdesk docs by configuring appId or snippetId under integrations in docs.json, with optional consent gating.
Jamdesk can load a live-chat widget on every page of your documentation site. Add the provider's block under integrations in docs.json. Jamdesk injects the widget script.
Jamdesk checks each value against a strict format before it loads the widget. A value in the wrong format is silently skipped. You get no error page and no broken script tag.
Configure from the Dashboard
Open Dashboard → Integrations, pick the provider's card, and paste its ID. Jamdesk commits the docs.json block and triggers a rebuild (GitHub-connected projects only). Use the sections below to edit docs.json directly, or for CLI-only projects.
Intercom
Format: App ID is 6-16 letters or numbers.
Find your App ID at Settings → Installation → Web in Intercom. It's your workspace ID.
{
"integrations": {
"intercom": {
"appId": "abc12345"
}
}
}Front Chat
Format: Chat ID is 8-64 lowercase hex characters (0-9, a-f).
{
"integrations": {
"frontchat": {
"snippetId": "3f8a2e1c9b6d4a7f"
}
}
}Consent Gating
The Intercom and Front Chat widgets respect integrations.cookies. With it set, the chat script waits for your consent banner to record approval. See Cookie Consent for setup. Without it, the widget loads for every visitor on page load.