Contact Support
Contact Jamdesk support for build failures, billing questions, or account issues. Includes expected response times and what to include.
Contact Jamdesk support for help with builds, billing, or account issues.
Email Support
For all support inquiries:
Response Times
| Plan | Response Time |
|---|---|
| Trial | Within 48 hours |
| Pro | Within 24 hours |
Support is available Monday–Friday, 9am–6pm EST.
What to Include
Help us help you faster by including:
Account email:
Project name or ID (found in URL):
Description of the issue:
Steps to reproduce (if applicable):
Error messages or screenshots:
What you've already tried:Common Topics
Before contacting support, check if your question is answered:
Feature Requests
Have an idea for Jamdesk?
Email us at feedback@jamdesk.com with:
- Description of the feature
- Why it would help you
- How you'd use it
We read every request and prioritize based on community demand.
Bug Reports
Found a bug? Email support@jamdesk.com with:
- What you expected to happen
- What actually happened
- Steps to reproduce
- Browser and OS version
- Screenshots if possible
Enterprise Inquiries
For enterprise plans, custom contracts, or volume pricing:
Security Issues
Report security vulnerabilities to:
See our Security page for our responsible disclosure policy.
Status Page
Check service status and subscribe to updates: