Managing Your Subscription

Manage billing settings, payment methods, and invoices from your Jamdesk dashboard.

Accessing Billing

1. Click your avatar in the top right
2. Select Settings
3. Navigate to Billing

Payment Methods

Adding a Payment Method

We accept:

• Visa
• Mastercard
• American Express
• Discover

Updating Payment Method

To change your card:

1. Open the billing portal
2. Click Update payment method
3. Enter new card details
4. Save changes

Failed Payments

If a payment fails:

1. You'll receive an email notification
2. Update your payment method within 7 days
3. We'll retry the charge automatically

After 3 failed attempts, your subscription pauses.

Invoices

Viewing Invoices

1. Go to Settings → Billing
2. Click View invoices
3. Download PDF invoices for any period

Invoice Details

Each invoice includes:

• Subscription period
• Projects billed
• Add-ons
• Tax (if applicable)
• Payment status

Subscription Changes

Starting Your Paid Plan Early

If you're on a free trial and want to activate your paid plan right away (for example, to add more projects):

1. Go to Subscription
2. Click Start Paid Plan Now
3. Confirm in the modal — your payment method will be charged immediately

Your billing cycle starts from that date and you get full access to project add-ons right away.

Canceling

To cancel your subscription:

1. Go to Settings → Billing
2. Click Cancel subscription
3. Confirm cancellation

You'll retain access until the end of your billing period.

Billing Cycle

• Subscriptions bill monthly
• Charges occur on the same day each month
• Add-ons are prorated for partial months

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