Analytics Issues

No data? Unexpected numbers? Most analytics issues come from ad blockers, propagation delays, or data retention limits.

No Data Showing

Recently deployed

Analytics take a few hours to populate after your first deployment. Check back later.

Ad blockers

Some ad blockers prevent analytics from loading. Test with blockers disabled.

Do Not Track

Users with Do Not Track enabled won't be tracked. This is by design.

Data Seems Wrong

Page views too low

Possible causes:

• Ad blockers on visitor browsers
• Cached pages not triggering analytics
• Recent deployment (data still populating)

Page views too high

Possible causes:

• Bot traffic (we filter most, but some gets through)
• Your own visits while testing
• Refreshing pages during development

Search Analytics Empty

Search not being used

Check if visitors are actually using search. The search box needs to be prominent and functional.

Recent deployment

Search analytics take time to populate. Wait 24-48 hours after deployment.

Indexing issues

If search returns poor results, visitors may give up. Check your content is indexing correctly by testing searches.

Missing Pages in Reports

Page not deployed

Verify the page exists in your live documentation.

No traffic

Pages with zero views won't appear in reports.

Data retention

Older data is automatically removed.

Geographic Data Issues

Location shows "Unknown"

Some visitors use VPNs or have location disabled. This is normal.

Wrong locations

We use IP geolocation which is occasionally inaccurate. Large discrepancies may indicate VPN usage.

Exporting Data

To export analytics:

1. Go to Analytics
2. Select your date range
3. Click Export
4. Choose CSV or JSON format

Real-Time Analytics

Jamdesk doesn't provide real-time analytics. Data updates every few hours.

For real-time needs, consider integrating a third-party analytics tool alongside Jamdesk.

Still Having Issues?

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