Login Issues

Fix Jamdesk sign-in problems including forgotten passwords, unrecognized emails, OAuth errors, cached sessions, and account lockouts.

Can't sign in to the Jamdesk dashboard? Find your situation below.

Forgot Password

1

Go to login page

Visit dashboard.jamdesk.com.

2

Click Forgot Password

Select the Forgot password? link.

3

Enter your email

Enter the email address for your account.

4

Check your inbox

Click the reset link in the email we send.

Reset links expire after 1 hour. Request a new one if yours has expired.

Email Not Recognized

If you see "No account found":

Check for typos in your email address
Try other email addresses you might have used
You may have signed up with Google or GitHub instead

Clear your browser cookies
Try a different browser
Disable browser extensions temporarily
Check that third-party cookies are allowed

Verify you're logged into GitHub
Check that Jamdesk is authorized in GitHub settings
Revoke and re-authorize if needed

Account Locked

After multiple failed login attempts, accounts are temporarily locked.

Wait 15 minutes before trying again
Use the password reset option
Contact support if the issue persists

Two-Factor Authentication

If you have 2FA enabled and can't access your authenticator:

Try your backup codes
Contact support with proof of account ownership

Browser Issues

Try these steps:

Clear cache and cookies for jamdesk.com
Disable extensions that might interfere
Try incognito/private mode
Use a different browser

Contact Support

Include your email address and a description of the issue

Error Reference

Full error code list

Contact Support

Escalate unresolved issues